Service Guarantee – RUMI THE SALON
At RUMI THE SALON, we take great pride in delivering exceptional quality, using premium products and a highly skilled team. Each service begins with a detailed consultation to ensure we fully understand your goals and expectations.
Our commitment is that every guest leaves feeling confident and delighted with their results. If, however, you are not fully satisfied with your service, we are happy to offer a complimentary adjustment within 14 days of your original appointment.
Please note that this policy does not apply to a change of mind, style preference, or colour choice after the service has been completed — in such cases, a new service fee will apply. Complimentary redo appointments are not available on Sundays or Public Holidays.
Your satisfaction and confidence in our work are at the heart of everything we do at RUMI THE SALON.
Appointment Confirmation, Cancellations & Rescheduling – RUMI THE SALON
At RUMI THE SALON, every appointment is personally reserved for you. To ensure fairness to both our guests and our stylists, we kindly ask for at least 48 hours’ notice should you need to cancel or reschedule your booking. This allows us to offer the appointment time to another client.
As a courtesy, our team will send a reminder or confirmation message 2–3 days prior to your appointment. If we are unable to reach you directly, a voicemail or text reminder will be left where possible. Please confirm your booking promptly to secure your time.
Cancellations or changes made with less than 48 hours’ notice may incur a 50% cancellation fee, and future bookings may require a deposit to secure your appointment.
Significant changes to your scheduled service — for example, reducing a booked colour session to a simple haircut — may also be treated as a cancellation, as this affects the stylist’s allocated time.
Please understand that no-shows or repeated last-minute cancellations may result in deposit-only bookings for all future visits. We appreciate your courtesy and cooperation in helping us manage our time and provide exceptional service to every client.
Product Exchange Policy – RUMI THE SALON
At RUMI THE SALON, we stand by the quality of every product we recommend and sell. For hygiene and safety reasons, we do not offer refunds on any retail purchases.
If a product is found to be faulty or defective, we are happy to arrange an exchange within a reasonable time frame, provided it is returned with proof of purchase.
Please note that electrical tools and appliances (such as ghd stylers or dryers) are covered under the manufacturer’s warranty and cannot be exchanged or refunded through the salon. Any warranty claims for these items must be made directly with the manufacturer to ensure proper handling and coverage.
Our team will gladly assist you with information on how to contact the manufacturer if needed.
Privacy Policy – RUMI THE SALON
At RUMI THE SALON, your privacy is treated with the utmost care and respect. We are fully compliant with the Privacy Act 1988 (Cth) and follow the Australian Privacy Principles (APPs) for the collection, storage, and use of personal information.
Any personal details you share with us — such as your name, contact information, or appointment history — are used solely to deliver our salon services and enhance your client experience.
We will never disclose, sell, or share your personal information with any third party unless it is required or permitted by law.
Your trust is important to us, and we are committed to maintaining the confidentiality and security of your personal information at all times.
Deposits – RUMI THE SALON
To secure your booking at RUMI THE SALON, a deposit is required for certain services, including but not limited to:
hair extensions, keratin or nanoplasty smoothing treatments, Japanese straightening, and other lengthy or specialised appointments.
New guests booking colour services may also be asked to provide a deposit prior to their visit.
Clients who have a history of no-shows, late cancellations, or repeated rescheduling will be required to pay a deposit for all future appointments.
Deposits are fully redeemable toward your service on the day of your appointment, provided the salon’s cancellation and rescheduling policy has been met.
This system allows us to manage our stylists’ time efficiently and ensure all guests receive the best possible experience.
Arrival Time – RUMI THE SALON
We kindly ask all guests to arrive on time for their scheduled appointments at RUMI THE SALON. Punctuality ensures that we can provide you with the full experience and service you deserve.
If you are running late or having difficulty finding us, please call the salon as soon as possible. We’ll do our best to accommodate you; however, arriving late may result in a reduced service duration or, in some cases, we may not be able to complete your appointment within the remaining time.
Out of respect for other clients and our stylists’ schedules, please understand that excessive lateness may be treated as a cancellation, and relevant fees may apply in line with our Cancellation Policy.
We appreciate your cooperation and understanding in helping us maintain a smooth and enjoyable salon experience for everyone.
Pricing – RUMI THE SALON
At RUMI THE SALON, our prices reflect the expertise of our stylists, the quality of our products, and the time dedicated to each service. All pricing is a guide only and may vary depending on your individual hair length, texture, condition, and desired result.
We highly recommend booking a complimentary in-salon consultation prior to your appointment for an accurate quote and personalised service plan.
Our goal is complete transparency — ensuring you understand the service, outcome, and investment before your appointment begins.
Children – RUMI THE SALON
At RUMI THE SALON, we strive to create a relaxed, safe, and professional environment for all our guests to enjoy.
We kindly ask that children are supervised at all times while in the salon. This is both for their safety and out of respect for other clients who are enjoying their salon experience.
Please note that our environment includes hot tools, chemicals, and salon equipment, so it’s important that children remain seated and accompanied by an adult at all times.
We appreciate your understanding in helping us maintain a calm and welcoming space for everyone.
Personal Items – RUMI THE SALON
We kindly remind all guests that personal belongings remain the responsibility of the client at all times while visiting RUMI THE SALON.
Although our team takes great care to maintain a safe and organised environment, the salon cannot accept responsibility for any lost, damaged, or misplaced items during your visit.
We recommend keeping all valuable or fragile items with you throughout your appointment.
Your understanding and cooperation help us ensure a smooth and enjoyable experience for everyone.
Payment Methods – RUMI THE SALON
RUMI THE SALON accepts cash, EFTPOS, Visa, and MasterCard for all services and retail purchases.
Please note that a 1.5% surcharge applies to payments made via Visa or MasterCard, and a 3% surcharge applies to American Express (AMEX) transactions.
These fees cover processing costs charged by the payment providers and ensure we can continue offering secure and convenient payment options to our guests.
We appreciate your understanding and cooperation.
